Delivery and Returns

RETURN POLICY

All sales are FINAL and there are NO REFUNDS ARE ALLOWED on any grounds

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name,phone number, the reason for the return and original receipt to:

HairRaisorz LLC

224 Tremaine Avenue

Kenmore, New York 14217

PROCESSING/DELIVERY

Products ship within 3-5 business days from your order date.  During Major Sales and Promotions, orders may take up to 7 business days for orders to process.  Orders are not processed on weekends and/or major holidays. 

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.

Expenses associated with delayed or incorrect orders-  H.R.Luxe Extensions is not responsible for your hair appointment cancellation fees assessed by your Hair Stylist/Salon. We ask that you receive and confirm all items purchased before confirming any and all hair appointments. H.R. Luxe Extensions is also not responsible for the installation of the products purchased on our website.